If you would like to return the item, please send an email to email@example.com for a RMA number and the next steps on returning your item.
Freight Deliveries: In the unlikely event of freight damage, we ask that you do your part and inspect the package for damage or shortage. Prior to the delivery company leaving, you must inspect all contents of delivered boxes and note any freight damage on the delivery receipt and reject the package. Please note on delivery receipt “item damaged in transit” and list the specifics. Once the package is rejected, it will be on its way back to ManhattanHomeDesign.com and you will be sent a replacement as quickly as possible. If you do not inspect the contents of the cartons and note the damage on the delivery receipt, we are not able to file a claim for your, nor honor a replacement or refund.
FedEx or Small Carrier Deliveries: Upon delivery, if the packaging is visibly damaged, please take a look at the contents. If the extent of damage requires a full replacement item, please reject the package. If a small damage (such as a handle, caster, button or any other small piece) has occurred, accept the package and we will send a replacement piece as quickly as possible. If damage is found after delivery, please email firstname.lastname@example.org within 24 hours. All claims MUST be made within 24 hours of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 24 hours.
Local Deliveries: Upon delivery, please inspect the item and note any damage on the delivery receipt. If there is significant damage and a full replacement item will be needed, please reject the package. If a small damage (such as a handle, caster, button or any other small piece) has occurred, accept the package and we will send a replacement piece as quickly as possible.
Freight Deliveries: For residential freight deliveries, the freight company will call prior to delivery to set up a delivery appointment. If you miss your delivery appointment, a new appointment will be made and you will be charged a $75 re-delivery fee.
FedEx or Small Carrier Deliveries: FedEx or any other small carrier will make three attempts to deliver the item. If you are unable to accept delivery, call 1.800.Go.FedEx to make further arrangements. If the item is sent back to our warehouse, you will be responsible for the additional re-shipping/delivery charges. You will also be charged a $50 re-shipping fee to cover warehouse and administrative costs.
Local Deliveries: For local deliveries, you will be emailed a 3 hour time frame 24-48 hours prior to delivery. If the given time frame does not work for you, please notify us immediately. If you miss your delivery time frame, we will set up a second appointment and you will be charged a $75 re-delivery fee.
TRANSFER OF PERILS
We do outsource the shipping of our products to reliable and well-known logistics companies. As such, we do not handle your products directly.
Shipping is not serviced by ManhattanHomeDesign.com. If not otherwise requested, the ordered goods will be handed over on your behalf to a transport company.
As soon as product(s) have been handed over to the transport company the responsibility for coincidental damage or degradation of the ordered goods is transferred to the transport company.
When your order is placed your card will be authorized for the full amount of the order. Once the item has shipped, the card will be charged.
For pre-orders and custom orders, the card will be charged in the full amount at the time of the order.
For orders that request delayed shipping, the card will be charged in the full amount at the time of the order.
ManhattanHomeDesign.com products undergo a series of rigorous quality control inspections to confirm the excellence of the product that will be shipped to you.
We offer a one-year warranty on all of our products and in that period we will replace any manufacturing defect. The warranty does not cover general wear and tear.
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